Tag: communication

The Web Is a Customer Service Medium

Paul Ford on the fundamental question on the web…”why wasn’t I consulted?” “Why wasn’t I consulted,” which I abbreviate as WWIC, is the fundamental question of the web. It is the rule from which other rules are derived. Humans have a fundamental need to be consulted, engaged, to exercise their knowledge (and thus power), and…

Facebook’s Head of Product Leaves After Privacy Pivot

Last week, Mark Zuckerberg published a manifesto about privacy that offered up a new direction for the company, one based on encrypted messaging & the interoperability of all of the messaging platforms within Facebook. A shift to move the company toward a future dominated not by public feeds but by private, encrypted messaging. Chris Cox, the Chief Product…

Webmentions: Enabling Better Communication on the Internet

Webmentions: Enabling Better Communication on the Internet by Chris Aldrich (alistapart.com)

Breaking down the walls between the internet’s many social silos, Webmentions offer a new level of freedom for web interactions.

A post from Chris Aldrich all about webmentions and online communications. People can post about what they’re actively listening to (either on their personal websites or via podcast apps that could report the percentage of the episode listened to) and send “listen” Webmentions to pages for podcasts or other audio content. At some point, I’d…