Everyone from Uber to PayPal is facing a backlash against their impenetrable legalese.
Much of what’s in the terms and conditions might be affected by the settings a user chooses, and including that information in the initial agreement unnecessarily complicates the document. “Users typically only have the choice of accepting the terms and conditions in their entirety or not using the service at all,” Garner says. Companies must “pay much closer attention to explaining to users how their data will be stored and used and getting them to consent to that explicitly.”